Information about the processing of your personal data
The online storeemospersonalizar.pt is an online shopping platform owned by Balão+ Unipessoal, Lda.
As a website user, Vamospersonalizar.pt would like to give you some important information regarding the treatment of your personal data.
What information do we collect?
When creating and registering your online account on the website, Vamospersonalizar.pt will ask you for the following personal data so that you can use the website to know, consult and place your orders: name, email, telephone number, address and taxpayer number.
How are we going to use the information?
Your data is collected so that you can make purchases of our products or services, use our website on the Internet or when you contact us.
If you consent to the sending of marketing communications, Vamospersonalizar.pt may send you informational communications, newsletters, via e-mail.
At any time, you can cancel your subscription by accessing your customer area of the Vamospersonalizar.pt store.
They will only have access to your personal data, entities whose collaboration is essential for the provision of the service(s) to which you subscribe, such as subcontracted entities, such as carriers, IT companies, media agencies and shipping platforms. communications and/or the Contact Center.
If you choose to make any payment on our website by credit card or PayPal, your payment will be redirected to paypal, the entity that will be responsible for processing your personal data, for this specific purpose of payment for a product/service. You can consult paypal's privacy policy at https://www.paypal.com/pt/webapps/mpp/ua/privacy-full
For what purposes do we collect your personal data and for how long are they kept?
The most relevant retention periods we set for the purposes of using your personal data are as follows:
Transaction management – legal term of 10 years;
Customer Management – 3 years
Marketing – 2 years (plus current year) since the last interaction;
User management of websites or platforms – 2 year (most current year) after the last access;
Shipping – 3 years;
Warranties and after-sales support - 2 years or equal to the warranty period if it is longer
For your convenience, our website has links to third-party websites and services that allow us to process payments, chat services and links to social networks for example. Below you will find the list of third parties that may have access to your data depending on your browsing options. In case of doubt, please consult their privacy policies.
Payment options
Paypal - https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Chat
Smartsupp - https://www.smartsupp.com/help/privacy
Social networks
FaceBook - https://www.facebook.com/privacy/explanation
Youtube - https://policies.google.com/privacy?hl=pt-PT
What are your rights as a holder of Personal Data?
As the owner of personal data, you may exercise, at any time, the following rights: right of access, right of rectification, right of forgetting, right of limitation of processing, right of portability and right of opposition to the processing, by sending e- mail to info@vamospersonalizar.pt or use our customer support page.