The website Vamospersonalizar.pt is registered under the "Regulation for the registration of .PT domains/subdomains" and is owned by Balão+ Unipessoal, Lda., headquartered at R. Eugénio dos Santos, Lt-9, in Seixal, registered at the Commercial Registry Office of Montijo under the unique registration and legal person number PT509314481.
For any clarification related to the Vamospersonalizar.pt website or these General Conditions of Contracting and Use, you can contact the Customer Support Service through any of the following means:
• Email: info@vamospersonalizar.pt
• Customer support form
Object and scope
These General Terms and Conditions of Contracting and Use apply to the visitors of the Vamospersonalizar.pt website, as well as to any transactions of a commercial nature carried out through the Vamospersonalizar website available on the website.
Browsing the site, as well as the purchase of any product at Vamospersonalizar.pt, implies acceptance of these General Conditions of Contract and Use by the User and the Customer.
Vamospersonalizar reserves the right to change these General Conditions of Contracting and Use without prior notice, any changes being published on the Vamospersonalizar.pt website
Content information
The reproduction, transfer, distribution or storage of the contents of the Vamospersonalizar.pt website without prior written permission is prohibited for purposes other than strictly personal use.
Vamospersonalizar.pt reserves the right to modify at any time the information and commercial offer presented on: Products, prices, promotions, commercial conditions and services.
It is expressly prohibited to introduce links to this site, regardless of the intended purpose, without prior authorization from Vamospersonalizar.pt. The use of the Vamospersonalizar.pt domain for abusive purposes, and without prior authorization, is subject to recourse to the competent legal means. In the event that you find links on other websites that allow you to access Vamospersonalizar.pt, we inform you that Vamospersonalizar.pt does not have any responsibility for the origin of the page or for the contents contained therein.
Every effort has been made so that the information presented here is free from typographical errors and whenever these occur, we will personalize it as soon as possible to correct them.
The photographs presented on the website are merely illustrative. As such, Vamospersonalizar.pt recommends that the Customer consult the detailed description of the product in order to obtain complete information about its characteristics.
If the information presented does not correspond to the actual characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms
Despite your efforts, some Products may have an incorrect price, which is why Vamospersonalizar.pt checks prices whenever it processes orders. If the product price is lower than the advertised price, Vamospersonalizar.pt will refund the difference. If the price is higher, Vamospersonalizar.pt will inform the Customer of this situation by email and will await their decision to accept the new proposal or cancel the order within 15 days from the date on which this was communicated to the Customer.
All contractual information is written in Portuguese, as well as item information, email communications and formalization of the sale.
Intellectual and industrial property
All texts, comments, works, illustrations, works and images reproduced or represented on the Vamospersonalizar.pt website are duly protected by the respective copyrights, worldwide. Thus, under the terms of the Code of Copyright and Related Rights, its use for private purposes will only be authorized, without prejudice to the more restrictive provisions contained in the aforementioned Code. Any total or partial reproduction or representation of the Vamospersonalizar.pt website or all or part of the elements included therein is strictly prohibited, under penalty of recourse to the competent legal means against those who act in this way.
Company names, brands, as well as any distinctive signs reproduced on the Vamospersonalizar.pt website are protected under the legal provisions applicable to industrial property. Reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written permission from the respective holders.
Responsibilities
All products sold on the Vamospersonalizar.pt website are in compliance with Portuguese legislation.
Vamospersonalizar.pt declines any responsibility in case of violation of the legislation of the country where the order is delivered.
Electronic Complaints Book:
Besides being able to present any complaint or claim relating to our products email info@vamospersonalizar.pt or customer support form under DL.n.º 156/2005 of 15 September, amended by Decree-Law n.º74 / 2017 of June 21, you can also submit your complaint or claim the electronic complaints book.
Dispute resolution platform:
Under Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, on the resolution of consumer disputes online (RLL Regulation), we inform that there is a dispute resolution platform where consumers and traders can register their complaints and monitor their progress. The European Commission therefore wants to boost confidence in online shopping. The platform is accessible through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN